Terms & conditions.
Terms & Conditions
These Terms & Conditions apply to all consultations, packages, bundles and services provided by Haus of Health Naturopathy.
By booking an appointment, purchasing a package or bundle, or otherwise engaging Haus of Health Naturopathy's services, you agree to these Terms & Conditions.
1. Appointment Booking
Appointments can be booked through the online booking system or by contacting Haus of Health Naturopathy at hello@hausofhealth.au.
A booking is confirmed once the appointment has been successfully scheduled and, where applicable, payment or a deposit has been received.
Appointment availability is subject to the practitioner's schedule.
2. New Client Information
New clients are required to complete the New Client Intake Form prior to their initial consultation.
You are responsible for providing accurate, complete and current information about your health history, medications, supplements, relevant diagnoses, symptoms and previous investigations.
Where requested, recent pathology or other relevant health information should be provided prior to your consultation.
Providing complete and accurate information allows your practitioner to provide appropriate and informed care.
3. Arrival Time
Please arrive approximately 5 minutes before your scheduled appointment time where your consultation is held in person.
For phone or telehealth appointments, please ensure you are available and ready to commence at the scheduled time.
4. Late Arrivals
If you arrive late to your appointment, Haus of Health Naturopathy will make reasonable efforts to provide the full consultation where scheduling allows.
Where a late arrival means the consultation must be shortened due to another scheduled appointment, the consultation will still finish at the originally scheduled time and the full consultation fee will remain payable.
5. Cancellation & Rescheduling
Haus of Health Naturopathy operates a 48-hour cancellation policy.
Individual consultations
Appointments cancelled or rescheduled with at least 48 hours' notice can be moved to another available appointment without a cancellation fee.
Where a deposit has been paid, the deposit will be refunded, less any applicable payment processing or bank fees.
Cancellations or rescheduling requests made with less than 48 hours' notice, or failure to attend an appointment, will incur a cancellation fee equal to 100% of the scheduled consultation fee.
Where a deposit has been paid, the deposit will be retained and applied towards the applicable cancellation fee. Where the deposit does not cover the full cancellation fee, the remaining balance may be charged to the payment method held on file.
Packages & Bundles
The Initial + Follow-Up Bundle and Hormone Reset Package are purchased as complete packages and paid in full upfront.
If a client cancels or reschedules an individual appointment included within a package with at least 48 hours' notice, the appointment may be rescheduled within the applicable package period, subject to availability.
Where an included appointment is cancelled or rescheduled with less than 48 hours' notice, or the client does not attend, the relevant consultation may be considered used and may be forfeited.
Cancellation or non-attendance of an individual appointment within a package does not entitle the client to a refund of the package price.
6. Payment
Initial + Follow-Up Bundle
The Initial + Follow-Up Bundle must be paid in full at the time of booking.
The bundle is purchased as a complete service rather than as two separately purchased consultations.
Individual Follow-Up Consultations
Individual follow-up consultations may require a 50% deposit to secure the appointment.
The deposit is credited towards the total consultation fee.
Where an individual follow-up consultation is cancelled or rescheduled with at least 48 hours' notice, the deposit will be refunded, less any applicable payment processing or bank fees.
Where the appointment is cancelled with less than 48 hours' notice or the client does not attend, the deposit will be retained and applied towards the applicable cancellation fee.
Hormone Reset Package
The Hormone Reset Package is paid in full upfront and is provided as a complete six-month package.The package includes the services and inclusions specified at the time of purchase and is not intended to be purchased or valued as a series of individual consultations.
Outstanding Payments
Any outstanding invoice must be paid within 24 hours unless otherwise agreed in writing.
Where payment remains outstanding, Haus of Health Naturopathy reserves the right to charge the payment method held on file where applicable.
7. Packages & Bundles
The Initial + Follow-Up Bundle and Hormone Reset Package are designed as complete packages and include the specific services, consultations, testing, support and/or other inclusions outlined at the time of purchase.
Package and bundle payments are not refundable solely because a client changes their mind or decides not to continue with the service.
This includes circumstances where a client has completed an initial consultation and subsequently decides not to attend an included follow-up consultation.
Unused consultations, testing, support or other package inclusions cannot be exchanged for cash or transferred to another person.
Where a package has a defined service period, all included services must generally be used within that period unless otherwise agreed in writing.
Nothing in these Terms & Conditions limits or excludes any rights or remedies available to you under the Australian Consumer Law.
8. Refunds
Where permitted, applicable payment processing or bank fees may be deducted from refunds.
Haus of Health Naturopathy does not provide refunds solely because a client has changed their mind, decided they no longer require the service, or chooses not to continue with a package or bundle, subject to any rights the client may have under the Australian Consumer Law.
9. Payment Method & Card Authorisation
Where applicable, clients authorise Haus of Health Naturopathy to retain payment details securely through its payment provider for the purpose of processing agreed consultation fees, deposits, outstanding invoices and applicable cancellation or no-show fees.
Payment may be made by credit card, debit card or bank transfer where available.
10. Changes to Appointments or Services
Haus of Health Naturopathy may need to change or reschedule an appointment due to unforeseen circumstances, illness or other circumstances affecting the practitioner's availability.
Where Haus of Health Naturopathy needs to cancel or reschedule an appointment, reasonable efforts will be made to provide an alternative appointment.
If a material change is made to a package or service, any rights you may have under the Australian Consumer Law will continue to apply.
11. Client Responsibilities
Clients are responsible for:
Providing accurate and complete health information.
Informing Haus of Health Naturopathy of any relevant changes to their health, medications or circumstances.
Following appropriate instructions provided as part of their care.
Attending appointments at the scheduled time.
Providing sufficient notice when cancelling or rescheduling appointments.
Paying all applicable fees in accordance with these Terms & Conditions.
12. Naturopathic Services & Health Information
Naturopathic consultations are intended to provide individualised health and wellness support based on the information provided by the client.
Information provided through the Haus of Health Naturopathy website, social media, email communications or other educational content is provided for general educational purposes and does not constitute individualised medical advice.
Naturopathic care does not replace diagnosis, treatment or emergency care from a medical practitioner or other appropriately qualified healthcare professional.
Clients should seek appropriate medical care where required and should not delay or discontinue medical treatment based solely on information provided by Haus of Health Naturopathy.
13. Results & Individual Outcomes
Health outcomes vary between individuals.
Haus of Health Naturopathy does not guarantee a particular health outcome, timeframe or result from consultations, testing, supplements, nutrition, lifestyle recommendations or packages.
Recommendations are based on the information available at the time of consultation and may be adjusted as circumstances or health information change.
14. Privacy & Confidentiality
Personal and health information provided to Haus of Health Naturopathy will be handled in accordance with applicable privacy obligations and the Haus of Health Naturopathy Privacy Policy.
Client information will be kept confidential except where disclosure is required or permitted by law, or where the client has provided consent.
15. Changes to These Terms & Conditions
Haus of Health Naturopathy may update these Terms & Conditions from time to time.
Updated Terms & Conditions will apply to future bookings and purchases from the date they are published, unless otherwise required by law.
The Terms & Conditions that applied at the time of a client's purchase or booking will continue to govern that transaction, subject to any applicable legal rights.
16. Australian Consumer Law
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under the Australian Consumer Law or any other applicable legislation.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you may be entitled to cancel your service contract and receive a refund for the unused portion, or compensation for its reduced value.
You may also be entitled to compensation for other reasonably foreseeable loss or damage arising from a failure to comply with a consumer guarantee.
Where a failure does not amount to a major failure, you may be entitled to have the problem with the service rectified within a reasonable time. If this is not done, you may have further rights under the Australian Consumer Law.
17. Contact
For questions regarding these Terms & Conditions, bookings or payments, please contact:
Haus of Health Naturopathy
hello@hausofhealth.au