Terms & conditions.

Welcome to Haus of Health Naturopathy. To provide the best services and accommodate the needs of all our clients, we have established the following policy:

Appointment Booking

1. • Booking Methods: Appointments can be booked through our online booking system or by contacting us directly at hello@hausofhealth.au

   • Booking Confirmation: All appointments are considered tentative until confirmed by Haus of Health Naturopathy.

New Client Information

1. • New Client Forms: New clients are required to complete and submit the ‘New Client Intake’ form a minimum of 24 hours prior to first appointment.

   • Health History: Providing accurate health history information is essential for effective naturopathic care. Please ensure all information is up-to-date and accurate. Please submit any recent pathology or investigations to hello@hausofhealth.au

Arrival Time

1. • Arrival: Please arrive at least 5 minutes prior to your scheduled appointment time to ensure your appointment starts on time.

Late Arrivals

1. • Late Arrival: If you arrive late for your appointment, we will make every effort to accommodate your full appointment time within reason and if it does not affect any other appointments. However, in some cases, your session may need to be shortened to avoid delays for subsequent clients, in which case 100% of total fee will still be charged.

Cancellation Policy

1. • At Haus of Health Naturopathy, we value our clients' time and appreciate the same respect in return for ours and for other clients waiting for appointments.

     To ensure appointment availability, we have a strict 48-hour cancellation policy. Cancellations, or failure to attend (no-shows) within 48 hours of your scheduled consultation will incur a fee equal to 100% of the consultation cost.

Payment for Services

1. • Payment: Payment for initial consultations and all appointments booked online through the website are due at the time of booking.

   • Payment: Payment for subsequent consultations bookings made directly with the practitioner may be payable at the time of booking or at the time of the appointment by arrangement.

   • Follow-Up Consultation Deposits: Follow-up consultations booked directly with your practitioner may be invoiced with a deposit equal to 50% of the consultation fee to secure your appointment. This deposit will be credited towards your consultation fee at the time of your appointment. If an appointment is cancelled, rescheduled, or missed, the deposit will be managed in accordance with the cancellation and rescheduling policy outlined above.

   • Outstanding Invoices: Any invoices issued by Haus of Health Naturopathy, are payable within 24 hours of the invoice date. Failure to make payment within this timeframe may result in future appointments being postponed or cancelled until the outstanding balance has been paid.

   • Card on File Authorisation: By providing your payment details, you authorise Haus of Health Naturopathy to securely store your card via our secure payment provider. You acknowledge and agree that your card may be charged for consultation fees, late cancellations (less than 48 hours' notice), missed appointments (no-shows), and any outstanding invoices that remain unpaid after the applicable payment due date, in accordance with these Terms & Conditions.

   • Accepted Payment Methods: We accept:

   • • Credit cards

     • Debit cards

     • Bank transfer by arrangement

Appointment Changes

1. • Clients may re-schedule Naturopathic consultations up to 24 hours prior to a scheduled appointment. Please contact us directly for appointment changes at hello@hausofhealth.au Re-scheduling appointments that fall within 24 hours prior to the consultation will be based on the clients discretion, and may result in 50% of the fee. Failure to attend an appointment will result in 100% of the fee. 

   • Please note: refunds are issued minus any payment processing fees charged by the payment provider.

Changes to this Policy

1. • Policy Updates: We reserve the right to update this booking policy. Any changes will be effective immediately and communicated to clients and available on our website www.hausofhealth.au

Visitor Responsibilities

1. • Those who visit this website, www.hausofhealth.auare responsible for their personal health and safety. Please note, the information on this website should not be taken as medical advice as it is not individualised. If you require specific health advice, please contact your medical professional.

Contact Us

1. • Questions: If you have any questions or concerns regarding our booking policy, please contact us at hello@hausofhealth,au